How to retain staff during tough timesDecember 9, 2022Building a talented and long-term team is the greatest challenge that hospital owners and managers face. How can you keep the team you have? The answer is simple: Give them careers, not dead-end jobs.
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How to be the boss of your own scheduleNovember 24, 2022Stop letting clients tell you when they want appointments. Be the boss of your schedule. A smart scheduling strategy is to pre-block two appointment types in your daily schedule template: checkups and urgent care.
Fed up with phone tag? Text insteadOctober 6, 2022There is a way to end your frustration with unreturned calls and phone tag. Turn your callbacks into “textbacks.” Texts rarely go unread or unanswered. Ditch the 10-minute task of calling and leaving a voicemail. Replace it with a two-minute text. Create templates in your texting platform for these common responses:
How to organize your dental scheduleSeptember 6, 2022Talk with your team about ways to streamline admissions, budget procedure time, and set clear expectations for clients. You and your clients deserve smooth, efficient check-ins.
Seven strategies to improve vaccine complianceAugust 8, 2022A client says, "I’m just here for the rabies shot, Doc,” a client says. When a pet owner chooses services below your standard of care, the patient risks exposure to diseases and parasites. Practice health also suffers.
Overwhelmed with callbacks and emails?August 2, 2022Veterinarians need administrative time blocked in their schedules to review lab results, update medical records, approve prescriptions, and call/text/email clients and vendors. Without dedicated time for administrative tasks, veterinarians risk job burnout and mental health.
Did your team forget how to talk to clients?June 21, 2022When your team refreshes their client-service skills, your practice will create a culture benefitting employees and clients.
End clients' arguments over drug monitoringMay 26, 2022While most practices send reminders for exams, many forget diagnostic reminders for drugs that treat arthritis, seizure, thyroid, diabetes, and other chronic conditions.
What to tell clients when you raise pricesApril 8, 2022Clients will be more comfortable with small, steady increments instead of large fee hikes. Most pet owners will anticipate increased costs in the future.
Handling late clients through new policiesMarch 7, 2022When clients are late and miss their appointment times, an option may be to have them wait for an opening or a “work-in.”
