When to tell a client, 'You're fired!'November 15, 2021Before saying, “you’re fired,” there are several things you must consider first. The most important being, how could this have been avoided?
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Negotiate for yourself, as no one else will!July 29, 2021You don’t have to prepare for a battle to negotiate effectively. You do have to do your research and prepare.
Retaining veterinary professionals: Values, training, goals, and compensationJuly 9, 2021Veterinary team retention is good for the veterinary hospital, client satisfaction, and patient care.
Moving your team from morphing to performingMay 21, 2021There are a number of reasons for turnover in the veterinary industry, including burnout and compassion fatigue. These factors are increasing during the era of COVID.
Helpful tips to get you through the workdayApril 15, 2021Your life and career are important to you. Make a focused, healthy effort in choosing a few simple steps in the right direction, each day.
My coworker confided in me and I need your adviceMarch 16, 2021Recently, veterinary professionals have been reaching out in dire need of help, not necessarily for themselves, but for support in helping a coworker navigate a crisis.
Trends impacting your team, discovering solutions and resourcesMarch 1, 2021When was the last time you and your team took a breather to assess what is working, not working, and resources to make your workday, delivery of veterinary care, and job more satisfying?
Five self-sabotaging habits and their healthy counterpartsJanuary 18, 2021Focus only on what you have accomplished without comparison to others and appreciate all the good you have done in your life,
Four ways to minimize "crickets"November 25, 2020Veterinary team engagement can be a challenge. Sometimes, it can be difficult to get staff members to communicate and open up when asked to engage.
Effective team meetings: How to identify themNovember 11, 2020Veterinary team meetings are a great way to disseminate information, ensure everyone is on the same page, build trust, and improve communication between team members and departments.
