A healthy team is best for patient careMay 26, 2022When veterinary team members have advocated for their own health and well-being, then pets receive the best patient care.
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Moving your team from morphing to performingMay 21, 2021There are a number of reasons for turnover in the veterinary industry, including burnout and compassion fatigue. These factors are increasing during the era of COVID.
Four ways to minimize "crickets"November 25, 2020Veterinary team engagement can be a challenge. Sometimes, it can be difficult to get staff members to communicate and open up when asked to engage.
Are "team-building" exercises worth it?May 23, 2019Many people have participated in "team-building" exercises—but do they work? Let's start by defining what we mean by team building. According to Wikipedia, it is a collective term for various types of activities used to enhance social relations and define roles within teams often involving collaborative tasks. 1 Many team-building exercises aim to expose and address interpersonal problems within the group. Developing the veterinary team requires developing each individual employee, as well as helping people learn to work together constructively.2 That's the definition. However, it doesn't address the question of, "Why do it?" According to author and veterinarian, Carin A. Smith, DVM, good team development contributes to employee and client satisfaction. Happy people stick around and do a good job. Staff retention increases productivity and reduces expenses.2 Seems like a good reason to do it—teamwork is a worthy goal! Certainly, the general goals consist of getting to know your coworkers better, increasing team spirit, fostering innovation and creativity, enhancing communication, supporting each other, and the list continues. But is there more? Are team-building exercises worth it? What is your team-building ROI? To properly measure the success of a team-building session, you need to have a plan and baseline metrics. …
Choose progress over perfectionApril 9, 2018Instead of striving for perfection, aim to do your best in each moment. This concept has loomed large in my mind for years. It all started with a line from a poem written by my father: “Only through illusion do we see man’s interpretation of perfection.”
How to achieve veterinary team success through synergyJuly 19, 2017At the foundation of every successful veterinary practice is a successful veterinary team made up of a kaleidoscope of colors (personalities), levels of responsibilities and passion in the care of veterinary patients and clients.
