VPN Plus+ ExclusiveARE we all on the same team?August 8, 2024By Jamie Rauscher, LVTFor so many of us to have the same mutual goal, we could not be farther apart in our ideals of how we should be working together in our profession. All of us are witness to this every day. From in the clinic to social media platforms, some days are a battlefield and leave us licking our wounds at the end of the day, ultimately questioning our want to stay in the field.
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The importance of team transparencyDecember 13, 2022Pointing out how their specific roles impact the profit and loss statement not only increases understanding, but also encourages your team to take ownership of their role in each area.
Are "team-building" exercises worth it?May 23, 2019Many people have participated in "team-building" exercises—but do they work? Let's start by defining what we mean by team building. According to Wikipedia, it is a collective term for various types of activities used to enhance social relations and define roles within teams often involving collaborative tasks. 1 Many team-building exercises aim to expose and address interpersonal problems within the group. Developing the veterinary team requires developing each individual employee, as well as helping people learn to work together constructively.2 That's the definition. However, it doesn't address the question of, "Why do it?" According to author and veterinarian, Carin A. Smith, DVM, good team development contributes to employee and client satisfaction. Happy people stick around and do a good job. Staff retention increases productivity and reduces expenses.2 Seems like a good reason to do it—teamwork is a worthy goal! Certainly, the general goals consist of getting to know your coworkers better, increasing team spirit, fostering innovation and creativity, enhancing communication, supporting each other, and the list continues. But is there more? Are team-building exercises worth it? What is your team-building ROI? To properly measure the success of a team-building session, you need to have a plan and baseline metrics. …
Pathway Vet Alliance to hire over 175 veterinariansMarch 26, 2019Pathway Vet Alliance says it is looking to hire more than 175 veterinarians across the company's network of veterinary hospitals. In addition to veterinarians, Pathway is also hiring for hundreds of support positions—both nationwide and at its main support office in Austin, Tex.—in business development, human resources, IT, practice management, and marketing. "Our continued growth over the last few years has been extraordinary, and we remain committed to investing in our existing team members and creating new career opportunities nationwide," says Renee Harbour, the company's talent director and mergers and acquisition DVM integrations manager. "Pathway is a conduit for people who want to practice their passion and help make an impact in the veterinary industry. We invite those interested in joining our team to visit our website and become a change agent for good." In 2018, the company acquired 55 new veterinary practices, and now supports nearly 200 locations across the U.S., employing more than 4,500 staff members. Pathway was ranked 1,094 on Inc. magazine's 37th annual Inc. 5000, which is a list of the nation's fastest-growing private companies. Applicants interested in joining Pathway's team can visit the website.
Why your front-desk team sucksMarch 13, 2019Do you remember the first time you told a pet owner her dog was dying? You were sweating bullets, struggling to find the right words, and tried your best to be honest and compassionate. I'm going to have a similar conversation with you. Your front-desk team is in critical condition. If you don't resuscitate your employees, client relationships will die. Every client interaction begins and ends with your client-care team. From the phone call to book an exam to collecting payment at checkout, your front-office staff impacts your hospital's revenue and client relationships. Here are your team's ailments and how to cure them: 1)They don't know your standards of care. As a mystery caller, I explained I had recently moved from another state and received an email from my previous veterinarian that my dog was due for a checkup. I asked which vaccines would be needed in our new community and the cost. The employee replied, "The shots are always up to you, but we usually do leptospirosis, distemper, rabies, and bordetella." Describe core vaccines with confidence, rather than "shots are up to you." Miscommunication of basic medical information is commonplace. In another call about a 16-week-old kitten, …
Leveraging your team to its maxMarch 4, 2019If you always do what you have always done, you always get where you have always gone. This is a slight variation of Einstein's definition of insanity. Let's explore how this unfolds within the realm of veterinary team utilization. Your veterinary team is made up of people with various passions and talents. Each team member brings great depth and breadth to the services provided to the client and patient. Clearly defining their roles, expertise, and scope of practice improves the delivery of veterinary care. You may recall the 1999 Mega Study1 commissioned by the American Veterinary Medical Association (AVMA), Association of American Veterinary Medical Colleges (AAVMC), and American Animal Hospital Association (AAHA) entitled "The Current and Future Market for Veterinarians and Veterinary Medical Services in the United States." The study defined six critical issues to be addressed for veterinary medicine to succeed moving into the next millennium: 1) Veterinarian's income 2) Economic impact of large numbers of women in the profession 3) Global demand for all categories of veterinary services 4) Inefficiency of the delivery system 5) Supply of veterinarians 6) Skills, knowledge, aptitude, and attitude of veterinarians and veterinary students Let's briefly address the other categories before delving …
Is onboarding the key to better team retention?January 9, 2019If you’re working in a practice that is continually hiring and training, this article can help you understand the benefits of onboarding properly and possibly implementing needed changes.
Santa Claus' official veterinarian seeks team to tend to reindeerDecember 14, 2018Santa Claus’ reindeer are in need of a valiant team of veterinarians to ensure they stay healthy and on schedule on Christmas Eve.
American Humane to send rescue team for animals displaced by California wildfiresNovember 23, 2018American Humane’s rescue team and animal emergency vehicle will be deployed to aid animals at the Butte County Fairgrounds in Gridley, Calif., displaced by the deadly wildfires.
Who's got talent?March 7, 2018According to Score Association, a nonprofit dedicated to entrepreneurial education and the formation, growth, and success of independent businesses nationwide, 30 percent of small business failures are blamed on poor hiring decisions.
