Need help selling services? It's all about client communicationJuly 24, 2019As independent, small-business practice owners, we are all very aware of the changes in our profession over the last 20 years and the need to search out new services or products allowing us to stay relevant and keep ahead of the competition. It is not just our neighboring clinics that can take a bite out of our profitability. Indeed, we must also keep in mind that in this information-saturated digital world, our clients are exposed to an astounding number of influences regarding pet care, all of which have a profound impact on their buying tendencies, as well as their trust in your offerings.
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Telemedicine provider expands reach through purchasing groupJuly 24, 2019More than 5,000 independent practices across the U.S. will soon be equipped with Petriage telemedicine services, thanks to a new partnership between the provider and Covetrus-owned veterinary purchasing group, PSIvet.
10 easy tricks to get more done todayJuly 16, 2019Overflowing summer appointments have you working through lunch… again. You go home exhausted and order your third pizza this week because you’re too tired to cook. Sound familiar?
Why optimize your workflow?July 15, 2019Busy veterinarians and hospital staff need every spare minute they can find. Not only that, but stretched practices must watch every penny to thrive. The good news is time- and cost-saving opportunities through automation are much more widely available than ever before.
Patterson, Texas Sealife Center partner to rescue and release sea turtlesMay 31, 2019Patterson Veterinary Supply and the Texas Sealife Center are working together to rescue and release endangered sea turtles one software sale at a time. Patterson will donate $35 to the center for every purchase of its cloud practice-management software, NaVetor. The goal is to raise $10,000 by Dec. 31. "NaVetor provides guidance for our customers to better run their businesses," says Doug Jones, president of Patterson Animal Health's Companion Animal Group. "In fact, the …
Is it time we change our tune on telemedicine?May 24, 2019At some point, our profession got it into its collective head to start hating on telemedicine. Perhaps it was the image of non-veterinarians armed with third-tier vet tech degrees hunched over laptops banging out answers to questions they have no business fielding. And in their pajamas, no less! It's a mental picture my state's association—the Florida Veterinary Medical Association (FVMA)—is advancing this legislative season, as it seeks to limit telemedicine's reach into Sunshine State …
Policies that make clients madMay 23, 2019Frustrated with clients who wait until the last pill is gone before requesting refills, a hospital manager implemented a $15 expedited refill charge. Some pet owners complained they couldn't afford the convenience fee on top of the cost of medications. Patients on drugs such as insulin and phenobarbital couldn't wait the 48 hours the practice required for refills. After another practice experienced several surgical cancellations, employees began charging a $50 no-show fee when the …
Are "team-building" exercises worth it?May 23, 2019Many people have participated in "team-building" exercises—but do they work? Let's start by defining what we mean by team building. According to Wikipedia, it is a collective term for various types of activities used to enhance social relations and define roles within teams often involving collaborative tasks. 1 Many team-building exercises aim to expose and address interpersonal problems within the group. Developing the veterinary team requires developing each individual employee, as well as helping …
Covetrus integrates prescription management platform with eVetPracticeMay 23, 2019Covetrus is integrating its eVetPractice with its prescription management technology to provide veterinarians a more synchronized and streamlined user experience. "We're very pleased to offer practices using AVImark, ImproMed, and, now, eVetPractice, an unparalleled level of integration with our prescription management technology," says Chris Dollar, senior vice president of Covetrus' global software services. "Driving innovation, enhancing our practice management capabilities, and simplifying the experience for our customers is at the core of our mission." …
Telemedicine from the frontline: A practicing veterinarian's perspectiveMay 3, 2019Over the last decade, countless interactions with clients and patients have convinced me veterinarians must embrace telemedicine, both to remain relevant as care providers in an increasingly digital world and to compete successfully in today's on-demand economy. Given the change in generational demographics, today's clients view their pets as family members and insist on immediate gratification. To survive, we must adapt, otherwise pet parents will rely on Dr. Google, rather than wait to consult …
