Are your staff meetings a PITA?May 21, 2021Staff meetings are often considered a waste of time. Sometimes, they are even dreaded. Well, except for the free food.
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Welcome back? Some clinics are cautious to discontinue curbside careMay 21, 2021Whether you choose to continue curbside care or welcome back clients, make sure the client experience is as amazing outside as it is inside your facility.
Moving your team from morphing to performingMay 21, 2021There are a number of reasons for turnover in the veterinary industry, including burnout and compassion fatigue. These factors are increasing during the era of COVID.
Strategic planning: How to invest in equipmentMay 4, 2021At each stage of equipment purchase, it’s important to take into account such things as cost, support, warranties, and, perhaps most important, who is using it.
Discovering the nine Cs of leadershipApril 27, 2021By recognizing the nine Cs of leadership, you can spot a good leader or identify what a leader lacks.
Four time-savers for curbside careApril 19, 2021Curbside care has added extra steps that stretched 20- to 30-minute appointments into 45 to 60 minutes. Many teams feel like they’re running around all day sweating behind masks. How can your team be more efficient?
Helpful tips to get you through the workdayApril 15, 2021Your life and career are important to you. Make a focused, healthy effort in choosing a few simple steps in the right direction, each day.
When clients attack: Legal options for responding to negative social media postsMarch 16, 2021No matter how experienced the veterinarian or how diligent the treatment, some clients still leave unhappy.
Tips on how you can say no with graceMarch 16, 2021Saying “no” is an art form; it takes time and practice to perfect your toolkit. Regardless of how you say it, do it politely, firmly, and honestly.
My coworker confided in me and I need your adviceMarch 16, 2021Recently, veterinary professionals have been reaching out in dire need of help, not necessarily for themselves, but for support in helping a coworker navigate a crisis.
