What to tell clients when you raise pricesApril 8, 2022Clients will be more comfortable with small, steady increments instead of large fee hikes. Most pet owners will anticipate increased costs in the future.
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The why and when to compound medicationsMarch 22, 2022Do your doctors freeze when you say, “Why don’t you have it compounded?”
The team's role in the human-animal bondMarch 15, 2022The human-animal bond is at the center of all our medical interactions with clients. The bond is built through the relationship between a pet and the people within its family.
Using a holistic approach to veterinary check-insMarch 15, 2022Initiating a successful veterinary exam begins long before a client and pet enter a veterinary practice.
Goal setting is not as difficult as you thinkMarch 7, 2022When setting goals, a framework like SMART may help structure the path to achievement.
Tough talks are integral to practice cultureMarch 7, 2022Tough conversations do not have to mean hard feelings are made. In fact, sometimes everyone feels better after talking.
Handling late clients through new policiesMarch 7, 2022When clients are late and miss their appointment times, an option may be to have them wait for an opening or a “work-in.”
Why clinic inventory is truly a team sportFebruary 17, 2022Without the cooperation of the group, inventory can quickly get away from us.
Front office versus back office bickering: Nobody winsFebruary 16, 2022Do you find yourself feeling like a playground monitor breaking up arguments over time on the swing set, or yelling over who gets to go first in kickball?
Why you are more than 'just' your job titleFebruary 16, 2022All jobs at a veterinary clinic are important—from the receptionist who greets clients to technicians to veterinarians.
