Polishing the diamond in the roughFebruary 8, 2023Have you ever worked with someone on a team or met someone during an interview who you knew immediately would be a sparkling diamond? It never gets old! Creating an environment that allows for polishing a diamond can be so beneficial to the individual team member and the practice.
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The importance of team transparencyDecember 13, 2022Pointing out how their specific roles impact the profit and loss statement not only increases understanding, but also encourages your team to take ownership of their role in each area.
Got acquired? Here's a survival guide for practice managersNovember 25, 2022It seems like the world of veterinary medicine has evolved into one acquisition after the next. Although I do not think the intention is to make anyone’s life harder during the acquisition process, it can still be very overwhelming and not a positive experience.
Create the employee personal blueprintAugust 9, 2022By definition, a blueprint is a plan or template put on paper. In this case, a personal blueprint is a template created based on three-month, one-year, and three-year career and personal goals. A plan for how to achieve the goals and a place to voice what roadblocks may stand in the way. Writing down goals makes them almost tangible. It becomes a different level of commitment made by both of you—the team member and you, the manager.
Team evaluations reimaginedAugust 2, 2022Evaluations. The word instills an immediate reaction the moment you read it! Did it cause you to take a deep breath, sigh loudly, or roll your eyes? Was your response, “Oh yeah, I need to get around to doing those?”
Are you delivering gold standard care?June 21, 2022My definition of gold standard care is providing your clients the opportunity to gain the knowledge they need to make an informed medical decision for their pets.
Not every clinic can attest to a COVID boomMay 26, 2022There is a range in how COVID has affected veterinary practices. Some clinics are booming with new pets adopted during the pandemic; others are experiencing low volume and revenue.
Getting the team in on every transactionApril 11, 2022ACT and ADT are two of the key practice indicator (KPI) metrics that should be monitored at regular intervals.
Tough talks are integral to practice cultureMarch 7, 2022Tough conversations do not have to mean hard feelings are made. In fact, sometimes everyone feels better after talking.
Dental disease: We can do betterFebruary 16, 2022Dental disease is one of the most common diseases seen in your practice every single day, but it is overlooked and rarely talked about.
