Veterinary Confessions: I had no idea what my employees were telling clientsDecember 13, 2016Because veterinarians go from one patient to the next, few understand the quality of service that their front-line team provides to clients.
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Are you letting clients down after their pets die?October 12, 2016Are we letting our clients down in the end? I mean that literally. Are we failing the pets we’ve cared for throughout their lives during and after their last moments?
What does respect for clients look like in the vet practice?October 10, 2016“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
6 ways clients tick vet techs offJune 7, 2016We love our veterinary clients. They are the reason we have a job and work in the industry we love. We love their enthusiasm for their pets and their desire to keep them healthy.
5 ways to win over your veterinary clientsMay 16, 2016It's not surprising that many veterinary professionals feel more comfortable around pets than people. However, let's face it: We are in a customer service field and we need to take care of the human counterpart of the equation just as much as the animal part.
