Does your client experience need a redo?December 29, 2021Does your clinic make a practice of spelling out to clients what the visit will entail? If not, you may need a makeover.
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Why practice owners should copy hotels for inspirationApril 4, 2018You've probably had the experience of eating out at a restaurant where the food was great but the overall experience was terrible. You were seated 30 minutes after your reservation time, the server was aloof and, at times, rude, and the kitchen got your original order wrong—and then stuck it on the bill before you pointed out the error. It doesn't matter that the steak you ended up eating—the offering you actually paid for—was cooked …
