Gain employee trust in your practice by fostering good client behaviorDecember 14, 2022Let us start with a simple premise: Everyone on the team deserves to be treated with dignity and respect.
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Coping with shockingly bad client behaviorMarch 28, 2022Everything has changed. Whether we are still curbside or taking clients in one at a time, most of us are still laboring under the pandemified conditions we have been forced to adopt.
UK veterinarians regularly threatened by clients over pet care costsOctober 9, 2017A new survey from the British Veterinary Association (BVA) found that nearly 85 percent of veterinarians in the UK have experienced some form of intimidation and have felt threatened by a client's language or behavior. The survey queried more than 1,600 members of the BVA. Clients are likely to pressure their pet's veterinarian to waive fees and become angry and aggressive over the cost of care, according to the report. This behavior includes swearing, shouting, threats to damage property, disparage the clinic on social media, and even threats of death, according to survey participants. Support staff, women, and younger veterinarians seem to bear the brunt of client anger, according to the survey. Other survey findings: Vets who work with companion animals or in a mixed practice are particularly likely to have experienced difficult clients, with 89% reporting some form of intimidating experience 6 in 10 vets said they or a team member experienced intimidating language or behavior at least every couple of months, while almost a third at least monthly 1 in 8 vets said they suffered intimidating language or behavior on a weekly basis Cost of treatment was one of the most …
