Gain employee trust in your practice by fostering good client behaviorDecember 14, 2022Let us start with a simple premise: Everyone on the team deserves to be treated with dignity and respect.
SPONSORED CONTENTCurrent users report reduced stress for parvovirus care1Research shows that our Canine Parvovirus Monoclonal Antibody can help veterinary care teams work with less stress.1 Learn what CPMA can do for your parvo protocol. + Read More
Coping with shockingly bad client behaviorMarch 28, 2022Everything has changed. Whether we are still curbside or taking clients in one at a time, most of us are still laboring under the pandemified conditions we have been forced to adopt.
UK veterinarians regularly threatened by clients over pet care costsOctober 9, 2017A new survey from the British Veterinary Association (BVA) found that nearly 85 percent of veterinarians in the UK have experienced some form of intimidation and have felt threatened by a client's language or behavior. The survey queried more than 1,600 members of the BVA. Clients are likely to pressure their pet's veterinarian to waive fees and become angry and aggressive over the cost of care, according to …
