10 ways you can boost compliance benchmarksDecember 12, 2024The reality for most practices is majority of clients leave the clinic without preventatives. Columnist, Wendy Myers, shares tips on how you can increase compliance amongst pet parents.
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How to handle late and no-show clientsAugust 8, 2024Tired of empty exam rooms from inconsiderate clients? The right confirmations sent at the right times help reduce no-shows and late arrivals.
Four mistakes conference goers makeMarch 11, 2024Your investment of the registration fee, travel, meals, and time away from your practice could be costly if you make these post-conference mistakes
Tips on how to get your schedule backDecember 29, 2023Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.
6 policies for healthy client relationshipsOctober 24, 2023Policies let clients know how to interact with your team. Take helpful steps for healthy, long-term client relationships.
Is remote work the secret to keeping staff?August 30, 2023Remote work is a dominant trend in 2023, with 13 percent of full-time employees working from home and 28 percent blending a hybrid model of home and in-office work.
How to welcome new clients to your clinicAugust 11, 2023New clients help you maintain and grow your practice. Create a standard operating procedure (SOP) on how to welcome new clients, so your teammates know their roles.
Are you asking the right interview questions?July 25, 2023When it comes to interview questions, getting prospects to describe their strengths and knowledge to have a better idea how they can be an asset to your practice.
Knowing when and how to fire clientsApril 14, 2023In fostering a safe and positive workplace, practice managers can initiate “kindness policies” in the clinic and teach their team helpful approaches to help mitigate abusive client behavior.
How to boost your flea and tick complianceMarch 16, 2023You advise protecting pets year-round from fleas and ticks, but pet owners average six doses per year.
