Four mistakes conference goers makeMarch 11, 2024Your investment of the registration fee, travel, meals, and time away from your practice could be costly if you make these post-conference mistakes
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Front-office hacks that make work easierMay 2, 2019Your client-care team members should be masters of multitasking and problem solvers. During my 22 years of coaching receptionists, I've discovered helpful tips and tricks that make running the front desk easier. You're going to want to get started now: 1) Get wireless headsets Because receptionists answer hundreds of calls daily, headsets will reduce back and neck pain caused from cradling phones on shoulders. The American Physical Therapy Association (APTA), doctors, chiropractors, and physiotherapists all advise using headsets. Studies show wearing a headset instead of holding the phone can improve productivity up to 43 percent.1 Headsets let receptionists talk and type, speeding up the time it takes to book appointments and process prescription refill requests. Headsets also can eliminate hold time. While wearing a wireless headset and talking with a client, the receptionist could walk to the pharmacy to confirm the pet owner's prescription refill is ready. A headset also keeps the microphone in the same position as receptionists move their heads and speak, so voices sound consistent to callers. Noise-canceling microphones can remove up to 75 percent of background noise, filtering out sounds of barking dogs and other ringing phones.1 Ask your phone equipment vendor which headsets are …
If I knew then what I know nowFebruary 8, 2019If you had the chance, what would you tell your younger self? For that matter, what would you tell an aspiring veterinarian or recent graduate? I asked several colleagues from a variety of backgrounds and niches one simple question: What do you wish you knew when you were younger? There were three categories of answers: personal advice, business advice, and medical advice. Here's what our panelists had to say. (See the box at the bottom right for who they are.) Personal advice Rebecca Tudor recommends finding people to whom you can delegate tasks. "You can't do it all, so find people who can help you run errands, shop, and do anything you need to get off your to-do list." Of course, you don't have to be a millionaire to do that. You can get just about anything delivered to your doorstep these days, from a book of stamps to prepared meals for a week. Peter Pelissier encourages you to "be willing, at the end of every day, to walk away and leave all the anxiety and frustration at the practice. Spend quality time with your family and friends, and be emotionally present. All the pressure will be waiting for you …
