Front-office hacks that make work easierMay 2, 2019Your client-care team members should be masters of multitasking and problem solvers. During my 22 years of coaching receptionists, I've discovered helpful tips and tricks that make running the front desk easier. You're going to want to get started now: 1) Get wireless headsets Because receptionists answer hundreds of calls daily, headsets will reduce back and neck pain caused from cradling phones on shoulders. The American Physical Therapy Association (APTA), doctors, chiropractors, and physiotherapists all advise using headsets. Studies show wearing a headset instead of holding the phone can improve productivity up to 43 percent.1 Headsets let receptionists talk and type, speeding up the time it takes to book appointments and process prescription refill requests. Headsets also can eliminate hold time. While wearing a wireless headset and talking with a client, the receptionist could walk to the pharmacy to confirm the pet owner's prescription refill is ready. A headset also keeps the microphone in the same position as receptionists move their heads and speak, so voices sound consistent to callers. Noise-canceling microphones can remove up to 75 percent of background noise, filtering out sounds of barking dogs and other ringing phones.1 Ask your phone equipment vendor which headsets are …
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How veterinary practices can improve client retentionNovember 8, 2018With pet ownership reaching record-highs in the U.S, there’s plenty of opportunity for small veterinary practices to increase revenue. But many practice owners are finding it difficult to compete in an increasingly crowded marketplace.
Four tips for keeping pets safe during ThanksgivingNovember 7, 2018Veterinarians should remind pet owners to keep their pets away from toxic foods and provide them with a safe space when planning Thanksgiving activities, advises Pet Sitters International (PSI).
What the future may hold for televeterinary practiceOctober 4, 2018As a veterinary futurist, it seems to me the rate of change in our profession is increasing, which could lead to an economic boon for practically every segment of the veterinary profession. I believe the greatest opportunity for the profession in the coming decades is providing veterinary education, experience, and expertise remotely to pet owners in the emerging middle class in developing countries. Remote teleconsulting regarding food and nondomestic animals will likely increase, but in light of the human-animal bond, I believe the explosive growth will be in helping inexperienced pet owners access companion animal health care.
The best of the worst pet health advice vet techs have ever heardOctober 4, 2016Educating clients on pet health is one of the most important things veterinary professionals do on a daily basis. But, truth be told, people get pet health from the most unprofessional sources. These are the true stories of vet techs and their not so accurate conversations with pet owners about their health.
