The Purdue University College of Veterinary Medicine’s Veterinary Teaching Hospital ranked highest among 26 participating companion veterinary teaching hospitals across North America in the most recent CalPro Research Referring Veterinarian Survey. The national survey evaluates veterinary teaching hospitals on the basis of referring veterinarians’ feedback concerning such categories as responsiveness, communication, client and patient experience, and quality of medicine. Referring veterinarians described the high quality of medicine and the clarity of instructions for follow-up care as defining features of the Purdue’s patient services. The hospital was ranked above average in almost every specialty service category surveyed. “The survey results are a reflection of the consistent effort by dedicated faculty and staff, said Duncan Hockley, DVM, director of the Purdue Veterinary Teaching Hospital. “I am proud of our veterinarians, veterinary technicians, and supporting staff who work tirelessly to provide high-quality, compassionate care to our patients and clients,” he said. “We are pleased that our referring veterinarians appreciate our work.” The study has been conducted annually since 2012, with more than 11,000 primary care veterinarians providing feedback for the teaching hospitals of veterinary colleges in the U.S. CalPro Research professional services company provides customer service metrics and industry benchmarks to the veterinary industry. To date, only one other college of veterinary medicine has achieved the same benchmark rating of “Overall Hospital Rating.”
