WSAVA releases first global guidelines for companion animal practitionersSeptember 26, 2018The World Small Animal Veterinary Association (WSAVA) is highlighting the key role of veterinarians as animal welfare advocates with the launch of its Animal Welfare Global Guidelines for Companion Animal Practitioners and the Veterinary Team. The guidelines, introduced during WSAVA World Congress 2018 in Singapore, aim to bridge differing perceptions of welfare around the world and help veterinarians to tackle the ethical questions and moral issues that impact welfare. They offer guidance to ensure that veterinarians can advocate for animals' psychological, social, and environmental well-being. WSAVA currently offers Global Guidelines in key areas of veterinary practice, including pain management, vaccination, nutrition, and dentistry. "As veterinarians, our responsibility extends far beyond the physical health of our patients," said Shane Ryan, BVSc, MVC, CVA, MRCVS, incoming president of WSAVA and former chair of the WSAVA Animal Wellness and Welfare Committee. "Animal welfare as a science is a new and rapidly developing discipline and veterinarians need current, evidence-based information to enable them to maintain the highest welfare standards and to provide knowledgeable, accurate advice for pet owners and communities. "Our new guidelines provide recommendations, checklists, and other tools to promote optimal levels of welfare throughout the veterinary visit. They also offer guidance …
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NAVTA announces diagnostic imaging as 16th specialty for vet techsSeptember 14, 2018The National Association of Veterinary Technicians in America (NAVTA) has announced a 16th specialty academy for veterinary technicians, the Academy of Veterinary Technicians in Diagnostic Imaging (AVTDI). The AVTDI comprises veterinary technicians who wish to perform higher-level diagnostic imaging, including digital radiography, fluoroscopic special procedures, CT, MRI, ultrasonography, and nuclear imaging. The organizing committee for the AVTDI worked diligently to meet the NAVTA Committee on Veterinary Technician Specialties (CVTS) standards for the association's specialty recognition, according to Ed Carlson, interim chair of the CVTS. The AVDTI joins the existing 15 NAVTA-recognized veterinary technician specialties: dentistry, anesthesia, internal medicine, emergency and critical care, equine nursing, zoological medicine, surgery, behavior, clinical practice, nutrition, clinical pathology, dermatology, ophthalmology, laboratory animal medicine, and physical rehabilitation. The NAVTA CVTS, formed in 1994, provides guidelines to veterinary technician organizations to form specialties and assists the existing academies. Academies develop pathways and advanced standards that candidates must complete and maintain in order to be awarded the designation of veterinary technician specialist in a specific discipline.
VetMedTeam RACE-approved CE examines patient health trendsSeptember 6, 2018VetMedTeam, an online resource offering free continuing education to veterinarians, credentialed veterinary technicians, and practice team members, is hosting a RACE-approved, 1 interactive credit course on evolving patient health trends. "By the numbers: Examining top health risks for dogs and cats," led by Mary Rothlisberger, ACAS, MAAA, associate actuary at Trupanion pet insurance company, is scheduled to go live Sept. 19 at 2 p.m. Eastern. The webinar will highlight current medical condition trends for veterinary patients, including by age and size, as well as some popular purebred dog breeds, and shares how teams can incorporate this information into patient services, from diagnosis to client education. Further, Rothlisberger will share analytical data from Trupanion medical database records, including expected treatment costs. For those unable to attend the live webinar, VetMedTeam will notify members when a free self-study course becomes open for enrollment. All who enroll in the live webinar, regardless of live attendance, also will receive emailed information. Membership in VetMedTeam is free and open to all members of the veterinary practice team as well as veterinary and veterinary technology students. Click here to register for the webinar; click here to find answers to FAQs. Email …
AVMA offers new veterinary team development resourceSeptember 4, 2018The American Veterinary Medical Association's (AVMA) new teambuilding resource is designed to help create a more positive veterinary work environment. Team-building Exercises: Three Paths to Stronger Teams provides step-by-step instructions for running a variety of team-based challenges and fun competitions at work. These activities can help veterinarians engage with their staff in exciting new ways while offering opportunities for them to grow and overcome challenges together and to build camaraderie. The new team-building activity guide joins a suite of other AVMA tools designed to practitioners manage and build a stronger team for their businesses: New Hire Training helps veterinarians connect with new employees as soon as they join the staff Employee Performance Feedback helps implement a formal communication plan that supports employee growth Effective Team Meetings helps run gatherings that motivate, elevate, and inform staff All four resources are free and available exclusively to AVMA members. Located in the practice management section of our website, access them directly by visiting avma.org/TeamCPR. Practice owners or managers looking for more teambuilding strategies can visit the AVMA Veterinary Career Center's latest webinar,
Veterinary ethics group supports Veterinary Nurse InitiativeAugust 27, 2018The Society for Veterinary Medical Ethics (SVME), which promotes discussion and debate of ethical issues relevant to veterinary practice, has announced its support of the Veterinary Nurse Initiative to create a registered veterinary nurse credential. This initiative seeks to bring continuity to the title through a multiyear, state to state strategy to work within legislation overseeing credentialing for veterinary technicians. "The SVME fully recognizes the professionalism and essential knowledge and skill brought to the team by veterinary technicians as vital members of the healthcare team and has expanded its own executive board membership to ensure the inclusion of veterinary technicians, who face many different as well as many of the same ethical concerns as their veterinarian team members," the association said in a statement. Veterinary technicians currently are identified under various titles, including certified veterinary technician, registered veterinary technician, and licensed veterinary technicians, which leads to confusion and decreased public understanding of the education and skill required of the position, the group added. "The SVME is in support of title unification and consistent educational standards nationwide to reduce confusion from inconsistent nomenclature and to increase the awareness of the role of veterinary technicians, the profession of …
Create an employee wellness plan for the winAugust 23, 2018The mental health of veterinary professionals is the topic at all of our professional meetings and in all the publications. I'm so thankful that it has transitioned from a taboo topic to a mainstream one. While attending the July 2018 AVMA and VetPartners meetings in Denver, I had the pleasure of meeting and learning from several esteemed people who are teaching and coaching on the topic. As a practice management consultant, I am always looking for ways to help my clients improve their practices. So, in evaluating all that I learned about this topic, I began to wonder… all of this talk is fantastic, but what are clinics doing to turn these conversations into action? Veterinary practice leaders need help creating and executing a wellness plan that fits their practice and and their team. Daily practice is hard and busy, and despite your best intentions, the demands of patients and clients fill your days, leaving bigger projects such as an employee wellness plan on the back burner. I turned to certified compassion fatigue coach Julie Squires for guidance. Julie is with Rekindle (rekindlesolutions.com) and is known nationwide …
Four steps to improved veterinary client complianceJuly 6, 2018Approaching veterinary client compliance is a multipronged process that includes determining who your client is, assessing your team, assessing the practice, and more. As a veterinary practice management consultant, I regularly meet veterinary professionals who struggle with client compliance. Why won't they accept our recommendations? Why don't they get it? How can I make them understand? They just don't want to pay. These are all common problems I am asked to help solve. Determine who your client is Before you attempt to increase client compliance, you have to figure out who your clients are. What does your target audience look like? What demographic are you serving? How does that compare to the mission and goal of the practice? If there is a disconnect between the type of pet owner coming in to your practice and what your practice is trying to deliver, success is going to be harder to achieve. Assess your team The second part of increasing client compliance is having a team that is well trained in interpersonal skills, communication styles, and fostering relationships with clients, pets, and each other. Creating a supportive culture and fostering comradery are the first two steps to having team members who …
Enter Veterinary Practice News' 2018 They Ate What?! X-ray ContestJune 1, 2018Pets eat the most puzzling things that land them in the vet's office: shoes, coins, socks, teddy bears, watches, rubber ducks, rocks, lightbulbs, kitchen utensils, pendants, golf balls, and more. If the rads weren't there to prove this stuff actually happens, the tales would be hard to believe. That's why Veterinary Practice News is asking the veterinary community to submit radiographs to the 2018 They Ate What?! X-ray contest that show how truth is often stranger than fiction when it comes to the contents of some pets' stomachs. The winner, selected by a panel of veterinarians and Veterinary Practice News editors, will receive $500 and a one-year subscription to Web PACS, a Picture Archiving Communications System valued at $2,400, from contest prize sponsor, IDEXX Laboratories Inc. How to enter: Go to VeterinaryPracticeNews.com/xraycontest and log in or register to enter. Upload high-resolution images—large files reproduce best—and fill in your name, clinic name and address, telephone number, and a short explanation of the case, including the outcome. If available, include images of the patient and the recovered item(s). The submission deadline is July 23. The winner and honorable mentions will be unveiled in the …
Why practice owners should copy hotels for inspirationApril 4, 2018You've probably had the experience of eating out at a restaurant where the food was great but the overall experience was terrible. You were seated 30 minutes after your reservation time, the server was aloof and, at times, rude, and the kitchen got your original order wrong—and then stuck it on the bill before you pointed out the error. It doesn't matter that the steak you ended up eating—the offering you actually paid for—was cooked and seasoned to perfection, tender to the bone, and delicious; at the end of the meal, you walked away feeling like you'd had an extremely negative experience and, chances are, you thought twice about ever returning to that restaurant again. The veterinary service you provide your patients is, in many ways, no different from the service you get when you eat at a restaurant—at least when it comes to customer experience. While your patients come to you for a specific service (veterinary care), just like you went to that restaurant for a steak, their overall judgment of the value of that service will be determined just as much by their overall experience and the way they were treated as by the quality of care they …
The future of veterinary inventory managementMarch 23, 2018Running a veterinary hospital is no easy task—managing staff, client experience, finances, and marketing, not to mention delivering quality medical care to patients, are top of mind. In general, inventory management gets pushed aside. Having managed veterinary hospitals large and small, I certainly understand how inventory can be neglected. During my career, the priority in managing inventory was to keep the hospital stocked, with little regard to controlling costs. If we ran out of a medication or a product, I would get an earful. Over the past five years, veterinary medicine has changed. The cost of goods, overhead expenses, and, especially, wages are increasing at an unstainable rate. Minimum wage laws and "living wage" campaigns across the county are touching every aspect of veterinary medicine. These costs will continue to rise. Human healthcare went through a similar transition two decades ago. The answer to reducing costs was process improvement. Today most large healthcare systems have invested in Lean, Six Sigma, or some other form of Kaizen (continuous improvement) programs. The veterinary industry would be wise to follow this lead. Although change is difficult, the good news is human healthcare has already started this journey. Most of the methods, processes, …
