The importance of a clinic's Google reviewsAugust 10, 2022Suppose your friends recommend a business to you. What is your first reaction besides asking what their favorite reasons for going there were? To look it up online, right? In this day and age, the world relies heavily on the internet, so make sure to leave a positive impression! Pretty much any business, or even person, can be searched on the internet and something pops up related to them in the results. Using your internet reviews to your advantage can help you learn some things about your business and even improve your clientele
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How to talk to clients about pet insuranceAugust 10, 2022In recent years, pet insurance has really taken off and there seem to be more choices of policies than ever before. The myriad options can make it challenging for veterinarians to talk to their clients about what suits them best. Still, their opinions matter and they are often the link between pet owners and insurance companies, so these talks will happen. After all, pet insurance is a solution to combat occupational stress and provide a financial planning solution for pet parents.
Create the employee personal blueprintAugust 9, 2022By definition, a blueprint is a plan or template put on paper. In this case, a personal blueprint is a template created based on three-month, one-year, and three-year career and personal goals. A plan for how to achieve the goals and a place to voice what roadblocks may stand in the way. Writing down goals makes them almost tangible. It becomes a different level of commitment made by both of you—the team member and you, the manager.
The arrogance of sexist business beliefsAugust 9, 2022While women dominate current veterinary school classes, they still represent a paltry number of leadership positions. The first woman to be elected AVMA president was Dr. Mary Beth Leininger in 1996; the first woman to serve as AAHA president was Dr. Linda Merry in 1989.
Seven strategies to improve vaccine complianceAugust 8, 2022A client says, "I’m just here for the rabies shot, Doc,” a client says. When a pet owner chooses services below your standard of care, the patient risks exposure to diseases and parasites. Practice health also suffers.
Not all feedback is created equalAugust 3, 2022Have you ever given feedback to someone and it went completely wrong? Did they scream and yell at you, or did they take it and grow from it? Giving feedback can be difficult or rewarding to the receiver, so you will always want to make sure it is impactful!
Five metrics veterinary practices should trackAugust 2, 2022When most veterinary staff members consider key performance indicators (KPIs), they often think about long reports with seemingly endless columns of numbers and dashboards filled with colorful charts and graphs, and all the work involved to compile those reports. They do not usually think about the data behind those KPIs, what it can reveal about the practice itself, and how their practice management software can help make the compilation easier.
Team evaluations reimaginedAugust 2, 2022Evaluations. The word instills an immediate reaction the moment you read it! Did it cause you to take a deep breath, sigh loudly, or roll your eyes? Was your response, “Oh yeah, I need to get around to doing those?”
Overwhelmed with callbacks and emails?August 2, 2022Veterinarians need administrative time blocked in their schedules to review lab results, update medical records, approve prescriptions, and call/text/email clients and vendors. Without dedicated time for administrative tasks, veterinarians risk job burnout and mental health.
Telehealth coalition aims to enhance veterinary careAugust 2, 2022Founded by the American Veterinary Medical Association (AVMA), Veterinary Study Groups, and Merck Animal Health, the Coalition for Connected Veterinary Care says it will collaborate across the animal health industry to enhance and expand veterinary care by leveraging technology, including virtual care services.
