Myths about thyroid disorders, vaccines in petsJune 23, 2016As a veterinarian for more than 50 years and still actively involved in our profession, I feel compelled to write about two legends that persist among us regarding thyroid disorders and vaccines.
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From colleague to boss: Can we still be friends?June 22, 2016A veterinary practice manager writes: I have been working at a practice for a few years I absolutely love the hospital, the team and the clients. There are 4 doctors and 9 support staff, and we all get along really well.
Are you saving for the next recession?June 21, 2016The American Veterinary Medical Association​ (AVMA) has launched a new video called "Advice for Veterinarians: How to Prepare for a Recession."
Marketing tips for all veterinary practitionersJune 20, 2016Bored by checks, balances and bottom lines? Got your debits and credits mixed up? Does the prospect of becoming a practice owner send you scurrying under the cramped corner counter you’ve been assigned as desk space?
Are your receptionists welcoming or turning away new vet clients?June 8, 2016The marketing dollars that your clinic invests in its website, Facebook page and ads, community events, e-newsletters, road signs and more could be wasted without the reception team’s ability to close the sale and win over new clients.
How telephone tactics can capture new vet clientsJune 8, 2016On a busy Saturday morning, a price shopper calls your veterinary clinic and asks, “How much are shots for a new puppy?” With three callers already holding, the frazzled receptionist pleads, “We’re really busy right now. Can I call you back in 10 minutes?”
How to improve vet staff moraleJune 7, 2016We recently had some IT issues in the practice and things have been slow for us. The team members are getting visibly frustrated and taking it out on each other. They are snappy and short at times, in a bad mood, rolling their eyes, complaining, etc.
How to help vet clients understand the downside of refusing drugsJune 3, 2016That fast-talking guy on the human prescription drug ads probably had to train for years to develop the lung capacity to get out all the warnings on the latest and greatest medication for what ails us.
Interview questions for veterinary supervisorsJune 1, 2016It’s an age-old debate when it comes to finding a supervisor in veterinary medicine: Do we “raise” our own, as in promote someone from the current team, or do we hire an “outsider,” and hope that the team can find it in their hearts to welcome this new person in charge?
What to do if your vet receptionist talks too muchMay 31, 2016I have a veterinary receptionist who is constantly talking!
 Her bubbly personality and friendly demeanor are the reasons I hired her in the first place, but I don’t think she can make the distinction between building rapport with clients and unprofessional chitÂchat.
