Are you creating "experience appointments?"July 29, 2016I used to hate to go to the auto dealership. It was either boring or stressful, depending on the day. Now I look forward to my car’s maintenance appointments. What made the difference? The auto dealer created “experience appointments.”
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How well do you manage your time?July 27, 2016According to a recent worldwide study of 1,500 executives by the consulting firm McKinsey and Co., less than 10 percent of respondents were “very satisfied” with their allocation of time.
Why you should fight pet fright with Fear Free vet practicesJuly 25, 2016Imagine a world where every patient you see is relaxed and unafraid, where the animal stands calmly for a blood draw or willingly lies down for a radiograph.
All about no call, no show employees job abandonment in the vet practiceJuly 25, 2016When an employee is absent from work without notifying the employer, it’s commonly referred to a “no call, no show.” Related to this is “job abandonment,” which occurs when an employee has no intention of returning to work but fails to notify the employer.
Tips to buy a veterinary practiceJuly 13, 2016Veterinary medicine can be a satisfying career, but there is a distinct difference between the experience of working as an employee vet and as an employer vet. For those considering the latter, an important question for self-reflection is, “Why am I considering it?”
How to build urgent care slots at your vet practiceJuly 12, 2016You suffered through a crazy Monday morning of sick-patient exams, followed by an empty Thursday afternoon. Why is the schedule so erratic? Receptionists need to reclaim control of the appointment book and guide clients toward specific exams rather than letting them choose.
6 scheduling secrets for veterinary receptionistsJuly 12, 2016A frustrated veterinary receptionist emailed me looking for solutions to her clinic’s scheduling nightmares. The three-doctor practice double-books veterinarians most days, must sometimes turn away sick patients and has exhausted employees.
How to define your veterinary practice's brandJuly 8, 2016Do you remember the days of the “Old West” when there were range wars over who owned the cattle? Do you member when desperados were “strung up” for stealing cows and horses?
Do this and create a veterinary office culture you'll loveJuly 7, 2016Want to love your work? Want everyone around you to love what they do all day, every day? Sure. We all want that kind of "office culture."
An employee called in sick, then posted photo on FacebookJune 27, 2016One of my vet techs called in sick on two occasions over the past six months, and each time posted photos of herself on Facebook on the day she was sick. Most of the staff are ‘Facebook friends,’ so I saw the post in my newsfeed the day it was posted, and other team members ‘liked’ it.
