How to drive cat owners to your vet practiceOctober 31, 2016If you’re a cat owner, you probably have seen Andrew Lloyd Webber’s delightful musical, “Cats,” or identify with T. S. Eliot’s line, “I must remind you that a dog’s a dog – a cat’s a cat.”
SPONSORED CONTENTA brighter future for parvovirus patientsOur Canine Parvovirus Monoclonal Antibody helps puppies recover faster, and current users report reductions in clinic stress during parvo treatment.1,2 Find out why veterinary teams are embracing CPMA. + Read More
How do I make sure the work I delegate gets done?October 29, 2016I’ve been a practice manager for a couple of years, and during that time my areas of responsibility have progressively increased. That’s not really a problem because I enjoy learning new things and being challenged.
How to fire someone ethically and legallyOctober 21, 2016In a business setting, the saying essentially means that employees who are the loudest (i.e., complain the most) get the most attention. Since nobody likes a squeaky wheel, we tend to dedicate resources to fix the problem.
How to make better vet client callsOctober 19, 2016Imagine your dog was just diagnosed with cancer. The news has numbed you. On your drive home, you rehearse how you’ll break the news to your children, and you prepare for tears and tough questions.
Why don't more veterinary practice owners and managers use business consultants?October 18, 2016Earlier this year, I hypothesized that the business model employed by the vast majority of veterinary business consultants is no longer working for practice owners.
My employee cries every time I give her feedbackOctober 13, 2016One of the vet techs in my practice, let’s call her “Jessica,” is in her early 20s. Every time I give her negative feedback, she starts crying. In fact, as soon as I ask to speak to her, she looks absolutely terrified and by the time we reach the office, her face has turned bright red and her chin is quivering. A few minutes into the conversation, tears are streaming down her face.
Are you letting clients down after their pets die?October 12, 2016Are we letting our clients down in the end? I mean that literally. Are we failing the pets we’ve cared for throughout their lives during and after their last moments?
What does respect for clients look like in the vet practice?October 10, 2016“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
What to do when the vet keeps disrupting team meetingsOctober 5, 2016We try to hold weekly team meetings at our veterinary practice. They don’t always go ahead because some days just get really busy, but we’re pretty good at having them on a regular basis.
What to do when your vet practice is short-staffedSeptember 29, 2016We have been really short-staffed at the hospital over the past few weeks. We had some staff turnover, sickness, going back to school, etc. We just haven’t been able to fill all the shifts for the past five weeks or so. Of course, we are recruiting but it takes time.
