How to operate a first-class veterinary practiceFebruary 1, 2017Listening to the on-hold phone messages, you would think that every practice offers the best patient care and state-of-the-art equipment. Yet we all know that reality is slightly different.
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Why a lack of focus can ruin communication in the vet practiceFebruary 1, 2017A client is explaining her dog Crazy Doodle’s latest antics, which led to today’s visit for stitches. You nod and type detailed notes into the electronic medical record as the pet owner shares her story.
How do you feel about telemedicine? The AVMA wants to knowJanuary 24, 2017How do you feel about telemedicine? The American Veterinary Medical Association (AVMA) wants to know. They have been investigating how telemedicine could work for the veterinary industry. They sent a report to their board of directors and are now asking veterinarians for their input.
Why VCA West Coast is one of the best-equipped hospitals in the nationJanuary 18, 2017When VCA All-Care Animal Referral Center needed a bigger home, it did what a lot of veterinary practices wish they could do: It supersized. The Southern California hospital moved out of cramped quarters this past fall to a former Staples store less than a mile away.
Why vets need to raise our voicesJanuary 13, 2017It probably shouldn’t be this way, but I get a headache every time I hear the phrase “veterinarian recommended.” It happens whether the words are attached to a pet owner educational initiative or being used to sell cheap, low-brow pet gadgets made by the millions in China.
13 ways to text your veterinary clientsJanuary 9, 2017Physicians and dentists have embraced texting as a strategy to improve patient care. A study of 3,000 chronically ill patients found that 68 percent took medications at home as directed by their physicians when they received text reminders, compared to 50 percent without texts.
Why you need to resolve to do better in 2017January 5, 2017With 2016 coming to a close, it’s time for practice owners to reflect on their hospital’s performance over the past 12 months and outline ways to improve in 2017.
How can I get my vet staff to come to work after-hours events?January 2, 2017My veterinary practice participates in lots of community events throughout the year. We’re at the local dog park, at pet shows, charity events and basically anything we find where we can promote responsible pet ownership and at the same time raise awareness of our practice.
What to do about cliques in the veterinary practiceDecember 19, 2016I took on a practice management role a few months ago in a hospital with about 40 employees. The former practice manager (let’s call her Jane) is still working there, but in a different role. It was her decision to step down from the PM role and she is now the Client Relations Manager.
Veterinary Confessions: I had no idea what my employees were telling clientsDecember 13, 2016Because veterinarians go from one patient to the next, few understand the quality of service that their front-line team provides to clients.
