An easy way to review your P&L statementFebruary 1, 2022Sometimes it is crazy to think how many hats a practice manager wears in one week’s time—one of those being financial management.
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What is the true cost of firing bad clients?February 1, 2022The veterinary client patient relationship, or VCPR, is the basis on which we pretty much function in veterinary medicine. The American Veterinary Medical Association (AVMA) has defined the VCPR for both the client and the veterinarian.
VPN Plus+ ExclusiveHiring challenges? Don't forget new gradsJanuary 20, 2022By Patty Khuly, VMD, MBAWe used to ask ourselves, “Do we really need more team members or do we need to make our existing team members work more efficiently?” At this point, most of us no longer need to interrogate our team’s efficiency; we’ve officially crossed that line into the realm of, “Absolutely no question. I need warm bodies.” When so many of our team members have been out sick with Omicron, the flu, etc., the crunch has never felt more desperate.
What's your work-fashion personality?December 29, 2021For some, professional attire is still highly personal. Styles in a clinic may range from traditional to more individual.
The 2021 boarding comebackDecember 29, 2021With more people traveling this year, the increased boarding reservations can create opportunities for additional revenue, including checkups, procedures, grooming, and microchipping.
Tips for discussing weight management with clientsDecember 29, 2021Pet obesity has been rising at an alarmingly rate, so much so some professionals are calling it a national epidemic.
Does your client experience need a redo?December 29, 2021Does your clinic make a practice of spelling out to clients what the visit will entail? If not, you may need a makeover.
Healthy team members improve patient careDecember 29, 2021If members of an animal health team advocate for their own health and well-being, the pet receives the best patient care.
Physical touch is a need, not a wantDecember 20, 2021The author makes a case for the importance of touch between humans, which has severely diminished during COVID.
VPN Plus+ ExclusiveEuthanasia tips to make the final goodbye more compassionateDecember 9, 2021Setting the stage for the experience that honors the bond between pet and owner through the veterinary comfort room has become an essential part of any clinic or hospital. A comfortable environment equipped to help the patient and client through the emotional suffering that is part of the pet loss experience is vital.
