Seven strategies to improve vaccine complianceAugust 8, 2022A client says, "I’m just here for the rabies shot, Doc,” a client says. When a pet owner chooses services below your standard of care, the patient risks exposure to diseases and parasites. Practice health also suffers.
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Not all feedback is created equalAugust 3, 2022Have you ever given feedback to someone and it went completely wrong? Did they scream and yell at you, or did they take it and grow from it? Giving feedback can be difficult or rewarding to the receiver, so you will always want to make sure it is impactful!
Five metrics veterinary practices should trackAugust 2, 2022When most veterinary staff members consider key performance indicators (KPIs), they often think about long reports with seemingly endless columns of numbers and dashboards filled with colorful charts and graphs, and all the work involved to compile those reports. They do not usually think about the data behind those KPIs, what it can reveal about the practice itself, and how their practice management software can help make the compilation easier.
Team evaluations reimaginedAugust 2, 2022Evaluations. The word instills an immediate reaction the moment you read it! Did it cause you to take a deep breath, sigh loudly, or roll your eyes? Was your response, “Oh yeah, I need to get around to doing those?”
Overwhelmed with callbacks and emails?August 2, 2022Veterinarians need administrative time blocked in their schedules to review lab results, update medical records, approve prescriptions, and call/text/email clients and vendors. Without dedicated time for administrative tasks, veterinarians risk job burnout and mental health.
VPN Plus+ ExclusiveA perspective against private equityJuly 7, 2022By Patty Khuly, VMD, MBABy the end of this column, I hope to explain the essence of private equity investing well enough to show there is nothing defensible (or even capitalist) about it. Even if you are one of the few fortunate veterinary practice owners likely to benefit enormously from it—trust me, there is nothing to love beyond what it does for your personal bank account. (I begrudge you not one penny of it. You have earned it!)
Colleague confessions and the lies we tellJuly 1, 2022The lies we, as veterinarians, tell in our professional lives are in no way unique to us or to our own practice.
Taking the fear out of inventory budgetsJune 27, 2022When trying to create/monitor a budget for your inventory, a few major factors come into play. Counting inventory, turnover rates, purging inventory, reorder points, monitoring your revenue, and budgeting are all great starting points to getting back on track.
Do you have a thief in your practice?June 27, 2022The U.S. Chamber of Commerce estimates nearly 75 percent of all employees have stolen from their employers at least once, and one in three business failures is the direct result of employee theft
VPN Plus+ ExclusivePowerful Client Communication Through Social MediaJune 24, 2022Rhonda Bell, CVPM, CCFP, addresses how client communication is more vital than ever before but also more restricted than ever. Sharing positive news and ideas is challenging right now. Where do you begin? How do you have great communication with clients when face to face dialogue is not possible for so many? This is a great opportunity to use your practice social media platforms to communicate with clients.
