The power of emotional intelligenceJanuary 8, 2024Every veterinary team member is a brand in and among themselves, interacting with clients and colleagues in person and digitally. In that context, possessing some measure of emotional intelligence holds remarkable significance.
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5 software integrations that aid productivityJanuary 4, 2024Integrations is one area where technology can help us shave a few minutes off of repetitive tasks, often leading to time savings as well as better results for the practice.
Navigating caregiver burdensJanuary 3, 2024Addressing and reducing the numerous burdens associated with long-term care plan can help improve the quality of life of the owner, the pet, and the veterinarian involved.
California law allows veterinary telehealthJanuary 3, 2024The Assembly Bill 1399, signed into law by Gov. Gavin Newsom in October 2023 to allow licensed veterinarians to practice via telehealth, has taken effect on Jan. 1st 2024
How referrals impact client perceptionsJanuary 2, 2024Collaborative care in veterinary medicine involves multiple teams working together to provide the highest quality, most expedient and compassionate care for pets facing more complex diseases.
Tips on how to get your schedule backDecember 29, 2023Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.
Tech disrespect and the rise of unionsDecember 26, 2023This month's column discusses the systematic ways in which our über-hierarchical profession too often relegates veterinary nurses-slash-technicians to roles several rungs below their veterinary-degreed colleagues.
Embracing change is your superpowerDecember 21, 2023"To be a good businessperson, a good practitioner, or a good staff member, the ability to change and keep current is imperative. We must embrace new ideas, even when it is uncomfortable to do so."
The 411 on veterinary scribesDecember 20, 2023This outsourcing of charting tasks, with the use of veterinary scribes, can significantly alleviate the burdens associated with the process, allowing veterinarians to focus on their core responsibilities.
How to grow your own practice managerDecember 20, 2023Too often, a superstar employee is promoted to manager and has no idea where to begin. Help new team leaders and managers succeed in their new roles with these strategies.
