How will you protect animals under your care during a natural disaster?May 24, 2016How likely would it be for pets in your hospital and kennel to survive a natural disaster like a flash flood, tornado, or earthquake?
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Remember these 5 things about veterinary clientsMay 23, 2016Even after being in the field for one short year, it can be difficult to remember what it is like to be a veterinary client.
How do I tell an employee she has bad body odor?May 23, 2016How do I tell an employee she has bad body odor? I have a direct report who is absolutely awesome at her job, is professional and has a lovely personality, but unfortunately for the rest of us, she has really poor personal hygiene and bad body odor.
I terminated an employee, now my team hates meMay 19, 2016When I started working at the practice about 6 months ago, I came into a really negative team culture. The new owner hired me and the team was scared of change, so they blamed everything on me.
Are you paying attention to online reviews?May 18, 2016I used to have this incorrigible habit of completely ignoring my bank account’s precarious balance. The more I spent, the less I checked in on it.
7 phrases that can kill dental complianceMay 17, 2016After diagnosing a dog’s Grade 3 dental disease, the veterinarian told the pet owner, “The receptionist will give you an estimate for the procedure when you check out.”
5 ways to win over your veterinary clientsMay 16, 2016It's not surprising that many veterinary professionals feel more comfortable around pets than people. However, let's face it: We are in a customer service field and we need to take care of the human counterpart of the equation just as much as the animal part.
Veterinary receptionist isn't bringing her 'A' gameMay 16, 2016"I own a small clinic with a relatively low turnover of staff. I purchased the practice 8 years ago, and inherited a (mostly) great team who have been with me since. "
How to avoid these 10 common management pitfallsMay 10, 2016Are you a victim of the “all or nothing” mentality? Besides a few exceptions—being pregnant or not—few things in life are an all-or-nothing proposition. Let’s go over a few veterinary examples.
How to Wow ClientsMay 5, 2016May I share a confession, dear reader? I’m in love with brilliant ideas. I’m in awe when someone comes up with an idea—usually super simple—that (unbelievably) nobody had thought about before. Let me show you what I mean. 1. Brilliance on a Bridge If you walked across the Pont des Arts, a famous bridge across the River Seine in Paris (a.k.a. “the city of romance”), you’d be surprised to see that its sides are covered in padlocks. And I don’t mean 10 or 20. I mean, it’s covered in thousands of “Love Padlocks.” Some creative genius came up with the idea that lovers should immortalize their bond by attaching a padlock to the railing of the bridge, writing their names or initials on it, and throwing the key into the river below, so that nothing ever breaks their bond. The idea has traveled the world, and several other bridges are covered in the same manner. Of course, entrepreneurs jumped on the bandwagon, and now sell padlocks, near the bridge and online. And judging by the thousands of locks, business must be booming. It gets better: the total weight of the padlocks can reach such extravagant proportions, that City of Paris …
