The ABCs of transforming workplace cultureJuly 9, 2021What does it mean when you say toxic workplace? Meriam Webster defines toxic as “extremely harsh, malicious, or harmful.”
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How to work with difficult peopleMay 21, 2021Difficult people and conflicting situations do exist in the workplace and in our lives, this is a “normal” daily occurrence. Understanding how to properly deal with these people can be especially tricky when they are your coworkers.
Discovering the nine Cs of leadershipApril 27, 2021By recognizing the nine Cs of leadership, you can spot a good leader or identify what a leader lacks.
Which type of leader are you?March 1, 2021There is no black or white, right or wrong, good or bad, one-size-fits-all leadership style that is ideal for every situation.
Veterinary medicine evolving as new professionals enter workforceNovember 26, 2020Experienced workers are retiring, leading to a significant shift in “mindset and culture,” AVMA economic report says.
Four ways to minimize "crickets"November 25, 2020Veterinary team engagement can be a challenge. Sometimes, it can be difficult to get staff members to communicate and open up when asked to engage.
Video: Tips for opening communication in the clinicNovember 11, 2020They say there is power in language—and, as expected, this notion is especially true in the workplace. This strength of words (or lack thereof) was evident in the results of our recent reader poll.
Effective team meetings: How to identify themNovember 11, 2020Veterinary team meetings are a great way to disseminate information, ensure everyone is on the same page, build trust, and improve communication between team members and departments.
VPN Plus+ ExclusiveA captive audience: The power of digital communicationOctober 20, 2020I usually get the same answer when I ask what the biggest issue in the veterinary practice is: Communication. Most, if not all, problems within a practice or any business really stems from poor communication. Poor team, poor client, or poor owner/manager communication. The effects COVID has had on communication between clients and the practice has been dramatic to say the least. So how can we connect to our disconnected clients and improve communication? How can we use our social media platforms to bring our clients into the fold of the practice all while being online? Social media can be bittersweet for many veterinary practices. The time and effort it takes to plan and post good quality content is generally the biggest and most common hurdle. Some practices have turned to keeping clients informed on changes and updates by posting to their website, but often overlook their social media pages. Last March, everyone faced a major communication hurdle and in a lot of ways, digital communication was the primary method people used to stay in touch. Veterinary practices had to pivot quickly and adopt lots of new ways of delivering patient care and good client communication. They turned to video, …
VPN Plus+ ExclusiveWhen bad reviews happen to good veterinariansOctober 14, 2020By Patty Khuly, VMD, MBAEveryone reacts differently, but there’s no getting away from the fact negative reviews hurt, which is exactly what the reviewer is trying to achieve.
