Why don't more veterinary practice owners and managers use business consultants?October 18, 2016Earlier this year, I hypothesized that the business model employed by the vast majority of veterinary business consultants is no longer working for practice owners.
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My employee cries every time I give her feedbackOctober 13, 2016One of the vet techs in my practice, let’s call her “Jessica,” is in her early 20s. Every time I give her negative feedback, she starts crying. In fact, as soon as I ask to speak to her, she looks absolutely terrified and by the time we reach the office, her face has turned bright red and her chin is quivering. A few minutes into the conversation, tears are streaming down her face.
How do I talk to the practice owner about not giving discounts?September 14, 2016There are four key things I believe make discounting really detrimental to the smooth running of the practice. And none of them have anything to do with the bottom line. My advice would be not to make the financial implications of discounting the focus of your discussion.
How is your veterinary practice business doing?August 18, 2016You might think that the answer to this question has to do with how up-to-date you are with the latest advances in veterinary medicine. Do you have the top-of-the-line equipment? Are your staff members trained in the latest specialties?
How well do you manage your time?July 27, 2016According to a recent worldwide study of 1,500 executives by the consulting firm McKinsey and Co., less than 10 percent of respondents were “very satisfied” with their allocation of time.
