Five reasons clients will love your dental experienceFebruary 4, 2019What if clients loved their pets' dental experiences at your veterinary hospital? As most dogs and cats have periodontal disease by age three, you will speak with clients multiple times about dental treatments over their pets' lifetimes. Creating a positive experience for the first dental procedure can set you up for success when you need to present future care. Here are five strategies for creating stellar client satisfaction through your dental services. 1) Tackle paperwork in advance. Don't wait until the morning of procedures to get signatures. Clients may have experienced road rage while driving to your clinic, chased the cat for 45 minutes trying to get it into the carrier, and were late for work. Instead, have clients sign treatment plans and anesthetic consent forms on the day of diagnosis when they book procedures. At my recent seminar in Reno, Nev., a technician testified this tactic reduced a 20-minute surgical admission to seven minutes. A backup plan is to use text and email together. Two days before the procedure, text the client to confirm the admission appointment: "See you tomorrow at 8 a.m. for <pet name's> dental admission. No food after 10 p.m. Water is OK. We emailed …
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Confessions of a veterinary dentistJanuary 15, 2019When it comes to preventing progression of periodontal disease, tooth brushing is the least expensive and most effective home-care method to help avoid the need for future extractions.
Idiopathic osteomyelitis/osteonecrosis of the jaw in dogsDecember 13, 2018Osteomyelitis of the maxilla, mandible, or incisive bone, can occur due to severely diseased teeth in an area, but some cases don’t seem to be simply the result of an extension of periodontal or endodontic disease. These cases are often more than just osteomyelitis. Instead, they show evidence of dead bone, often in the form of a sequestrum, a necrotic piece of bone that may want to come out in one large piece during surgical exploration. In the absence of any history of radiation therapy or bisphosphonate administration, these cases are best described as idiopathic osteomyelitis/osteonecrosis. When they enter your exam room, you will smell what’s going on before you are able to see it.
How EOTRH screening boosts bottom linesNovember 19, 2018Equine practitioners are faced with limited options for the economic growth of their practice. Increasing service to the clients you already have is one of the best ways to boost revenue; one way, specifically, is through dental screening and care.
Rare salivary gland conditionsNovember 13, 2018Last month, I discussed surgical approaches to sialoceles. In this month’s column, I’ll tackle rare salivary gland conditions that are treated medically rather than surgically. Let’s start with some definitions. Sialadenosis refers to noninflammatory, nonneoplastic enlargement of the salivary glands, which tends to not be painful. Sialadenitis is inflammation of a salivary gland (synonym: sialoadenitis). Necrotizing sialometaplasia is squamous metaplasia of salivary gland lobules and ducts with ischemic necrosis of the salivary gland lobules (a histopathological distinction).
Want greater compliance? Tell, don't askNovember 6, 2018Sometimes, wishy-washy conversations may cause clients to dismiss necessary follow-up care and medication refills, putting patient care and practice revenue at risk. Pet owners expect clear, specific guidance from your veterinary team. Here are common compliance blunders and how to correct them.
When salivary gland removal is necessaryOctober 18, 2018Last month, I wrote about salivary gland anatomy. This time, we will look at conditions that may require salivary gland surgery and approaches to surgery of various salivary glands.
Doing veterinary dentistry rightAugust 17, 2018According to many veterinary professionals, the single greatest piece of advice for purchasing dental equipment is: don’t skimp.
Diabetes and dental diseaseAugust 16, 2018As veterinary practitioners, we see our fair share of diabetic patients who require extensive dental work. The goal with these patients is to improve their quality of life and, in some cases, improve glycemic control by removing a source of chronic infection in the form of periodontal disease. The challenge is to “do no harm” in the process. Invariably, oral surgery will set back the appetite of any patient. Lack of appetite becomes a bigger issue when a patient has diabetes and is supplemented with injectable insulin.
Giving oral health a stronger biteJuly 13, 2018Over the past few decades, growing awareness among both veterinarians and pet owners alike about the importance of good oral health for companion animals—combined with clinical advances, better dental instruments, and more home dental care options—is brightening the dental health outlook for companion animals.
